At Synergy Services we offer any software support that our clients might require, across the wide range of Sage Pastel Accounting products available on the market. Whether you are a new user that requires assistance with the initial setup of your company and network, need assistance with general software errors that you might receive on a regular basis or you require a data-fix on your company due to software corruption – we are here to assist and sort it out.
With all of our consultants being Pastel Certified Technicians and Installers, you can be assured that we have got the skills and expertise to assist you with any software issues you might be experiencing. Whether you need assistance telephonically, remotely or with an onsite visit, we will gladly assist in whichever way it will be most convenient to our clients.
Some of these Software Support Services includes:
Company, Software, Network Setup & Support:
- Sage Software installations and registrations (Server, workstations, Remote Servers etc.)
- New Company Setup –
- Creating new company database
- Importing Masterfiles (Customers, Suppliers, Inventory, General Ledger Accounts)
- Taking on Balances / Opening Balances
- User Access and Security –
- Setting up different users and passwords in a Multi-User Network Environment
- Creating specific user access/limitations per user as required
- Forms Designer
- Customizing Customer and Supplier Documents & Statements to your exact needs and requirements
- Documents for printing as well as for emailing (PDF).
General Software Errors :
There are a large number of different errors one might encounter on your software. In most instances they will either be caused by problems in your Network Connection in the case of a multi-user setup, or issues in your actual company database.
Some of these errors might be something simple and quick to fix, but it might still cause you to loose valuable time due to users constantly getting kicked out of the software or having to restart their machines. In most cases we will be able to identify the problem and how to resolve it in the most time efficient way by just looking at the error you are getting.
Stop loosing time and spare yourself the frustration, give us a call – we will take care of it.
Datafixes :
One of the most common problems most clients will experience is corruption in their company database. Even though it is almost impossible to pinpoint what might have caused it, something like a simple power failure whilst you are working in Pastel could have led to corruption.
This might lead to your Reports being incorrect and in most instances people would not even notice that they have got a corruption in their database, which can only be fixed by performing a datafix.
When is the last time you ran an integrity report to ensure that you don’t have any corruption? Are you 100% sure that your Reports are accurate and correct?
If not, get in touch and we will gladly assist you.